9108: Communication - The Effective Exchange of Vital Information (eBook)
Delivery of Course Materials
We will email a PDF copy of the eBook and corresponding materials to the email address provided when registering. Once you've read the material, you may email us your test answers for grading. This course is also available in an online format, and you can sign up for the online version by clicking here: 9113: Communication - The Effective Exchange of Vital Information. Please direct any further questions to AskRM@svmic.com.
This course is also offered as an online course. Policyholders who have already completed course #9113 are not eligible to complete this eBook course for premium credit. Premium credit will not be given for completing the same course twice. If you are unsure whether you have already completed the online version of this course, click here to submit an inquiry or sign in and click the "My Activities" tab to see your recently completed activities.
This course will review the components of effective communication in a healthcare setting and propose solutions to reduce the risk of legal liability and improve patient safety. We will examine various types of communication issues including provider-to-patient and provider-to-provider. Topics include informed consent, patient notification, referral management, and electronic communication.
- Identify the most common communication issues that can increase the risks of legal liability and that can have a detrimental effect on patient outcomes as well as the adverse consequences of improper use of electronic communication
- Learn ways to improve communication to make it more effective
- Describe the importance of informed consent discussions which allow patients to make better decisions concerning their own care
- Describe how patient outcomes can be improved through effective communication between provider and patient as well as provider and provider/staff
To order this course online please log in and click the "Take Course" button located on the right side of this page.
To email or fax in a registration form, you may download and print the form by clicking the following PDF link: SVMIC eBook Registration Form
- 5% Premium Credit for Physician Policyholders
- 1.0 CME Credit for Physicians
- Certificate of Participation for Non-Physicians
Faculty & Authors
This course was developed by SVMIC’s Risk Education and Evaluation Department: Shelly Weatherly, JD, VP; Julie Loomis, RN, JD, AVP, Risk Education; Trish Campbell, BSN, LNCC, Director of Risk Education; and Jeff Woods, JD, Risk and Practice Management Senior Attorney.
Accreditation: This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the University of Tennessee College of Medicine (UTCOM) and State Volunteer Mutual Insurance Company. The UTCOM is accredited by the ACCME to provide continuing medical education for physicians.
AMA Credit Designation: The UTCOM designates this enduring material for a maximum of 1 AMA PRA Category 1 CreditTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
AAFP: The AAFP has reviewed Communication: The Effective Exchange of Vital Information and deemed it acceptable for up to 1.00 Enduring Materials, Self-Study AAFP Prescribed credit. Term of Approval is from 01/01/2024 to 12/31/2024. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
AOA: This program is eligible for one (1) credit hour in Category 2 of the Continuing Medical Education Program of the American Osteopathic Association. Physicians will need to submit a letter of completion from the University of Tennessee directly to the AOA to receive CME credits, or AOA members may self-report the activity.
Continuing Education for Non-Physicians: The UTCOM will issue Certificates of Participation to non-physicians for participating in this activity and designates it for CEUs using the national standard that 1 hour of educational instruction is awarded .1 CEU.
This activity was reviewed by Michael McAdoo, MD, on July 25, 2023. This activity was released on January 1, 2024 and will expire on December 31, 2026. SVMIC will not process any completions after December 31, 2026.
No commercial support was received for this activity. No speakers plan to discuss off-label use. No planners or speakers have relevant financial relationships to disclose.
DISCLAIMER: This course is also offered as an online course. Policyholders who have already completed course #9113 are not eligible to complete this eBook course for premium credit. Premium credit will not be given for completing the same course twice. If you are unsure whether you have already completed the online version of this course, click here to submit an inquiry or sign in and click the "My Activities" tab to see your recently completed activities.