9105: Mind Over Malpractice - Cognitive Bias


Course Description

Many studies report that diagnostic errors are a contributing factor in 15-17 percent of adverse events and are cited in approximately 10 percent of patient deaths. Human senses are limited and human error is ubiquitous. According to the National Academy of Medicine (2015), one of the leading factors in diagnostic error is the cognitive/decision-making process. Bias affects behaviors and influences decisions and may also result in distortion of clinical reasoning and misdiagnosis. This course examines actual cases, explores the most common types of bias involved in these decisions, and offers tools to help mitigate those biases; thereby creating opportunities for heightened awareness, collaboration, and more robust systems to improve quality of care and patient outcomes.

Learning Objectives
  1. Recognize the types of cognitive bias in medical decision-making
  2. Apply appropriate debiasing strategies
  3. Recognize distortion of clinical reasoning and reduce misdiagnosis
Course Format

This course is an online video option. It consists of a one-hour video presentation, followed by a test. 

Credit Awarded

  • 5% Premium Credit for Physician Policyholders
  • 1.0 CME Credit for Physicians
  • Certificate of Participation for Non-Physicians



Course summary
Available credit: 
  • 1.00 AMA CME
  • 1.00 Attendance
Course opens: 
Course expires: 

Course Development

This course was developed by SVMIC’s Risk Education and Evaluation Department: Shelly Weatherly, JD, VP; Julie Loomis, RN, JD, AVP, Risk Education; Jeff Woods, JD, Risk Education Manager; and Trish Campbell, BSN, LNCC, Clinical Risk Education Senior Specialist. This course was reviewed by Elise Schriver, MD, on April 21, 2023.


Kevin Klauer, DO, EJD, FACEP, FACOEP

Dr. Klauer is currently the Chief Medical Officer HCA Florida and Ocala hospitals.  He formerly served as CEO of the American Osteopathic Association and the Chief Medical Officer and Chief Risk Officer for TeamHealth.  He holds the following faculty appointments: Clinical Asst. Professor, Michigan State University College of Osteopathic Medicine; Clinical Asst. Professor, Ohio University Heritage College of Osteopathic Medicine. He is the co-author of four risk management books: Bouncebacks: Critical Care, Bouncebacks: Pediatrics, Emergency Medicine; Bouncebacks: Medical and Legal and Risk Management; and the Emergency Department: Executive Leadership for Protecting Patients and Hospitals. Dr. Klauer also served as the American College of Emergency Physicians Council Speaker and subsequently as a member of their Board of Directors. Dr. Klauer earned his Executive JD, with honors, from Concord Law School in 2011.

CME Information

Accreditation:  This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the University of Tennessee College of Medicine (UTCOM) and State Volunteer Mutual Insurance Company. The UTCOM is accredited by the ACCME to provide continuing medical education for physicians.

AMA Credit Designation:  The UTCOM designates this enduring material for a maximum of 1 AMA PRA Category 1 CreditTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

AAFP:  The AAFP has reviewed Mind Over Malpractice: Cognitive Bias and deemed it acceptable for up to 1.00 Enduring Materials, Self-Study AAFP Prescribed credit. Term of Approval is from 06/01/2023 to 12/31/2023. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

AOA:  This program is eligible for one (1) credit hour in Category 2 of the Continuing Medical Education Program of the American Osteopathic Association. Physicians will need to submit a letter of completion from the University of Tennessee directly to the AOA to receive CME credits, or AOA members may self-report the activity.

Continuing Education for Non-Physicians:  The UTCOM will issue Certificates of Participation to non-physicians for participating in this activity and designates it for CEUs using the national standard that 1 hour of educational instruction is awarded .1 CEU.

This activity was released on June 1, 2023 and will expire on December 31, 2025. SVMIC will not process any completions after December 31, 2025.


CME Disclosures

No commercial support was received for this activity. No speakers plan to discuss off-label use. No planners or speakers have relevant financial relationships to disclose.

Available Credit

  • 1.00 AMA CME
  • 1.00 Attendance
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