9074: Risk Reduction Series - Communication
The purpose of this course is to provide guidance regarding the risks associated with the most common forms of communication in use by practitioners today. This course will educate the reader about the need to use effective communication protocols appropriately to improve patient safety. At the end of this course, the reader should be able to recognize common risks and pitfalls associated with various forms of communications used in a healthcare setting, including electronic communications, and develop protocols for more effective and secure communications.
- Recognize the risks of electronic communication, including the use of email, texting, audio/visual recordings, and social media in the context of patient care
- Apply risk management tools and strategies for effective face-to-face communication
- Develop protocols and systems for effective and secure communications, including portals
- 10% Premium Credit for Physician Policyholders
- 2.0 CME Credits for Physicians
- Certificate of Participation for Non-Physicians
Faculty & Authors
This course was developed by SVMIC’s Risk Education and Evaluation Department: Shelly Weatherly, JD, VP; Julie Loomis, AVP; Jeff Woods, JD, Director of Risk Education. Reviewed by Michael A. McAdoo, MD, on November 19, 2020.
Accreditation: This activity has been planned and implemented in accordance with the Essential Areas and policies of the Accreditation Council for Continuing Medical Education through the joint providership of the University of Tennessee College of Medicine (UTCOM) and SVMIC. The UTCOM is accredited by the ACCME to provide continuing medical education for physicians.
AMA Credit Designation: The UTCOM designates this enduring material for a maximum of 2.0 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
AAFP: The AAFP has reviewed Risk Reduction Series: Communication and deemed it acceptable for up to 2.00 Enduring Materials, Self-Study AAFP Prescribed credit. Term of Approval is from 01/01/2023 to 12/31/2023. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
AOA: This program is eligible for two (2) credit hours in Category 2 of the Continuing Medical Education Program of the American Osteopathic Association. Physicians will need to submit a letter of completion from the University of Tennessee directly to the AOA to receive CME credits, or AOA members may self-report the activity.
Continuing Education for Non-Physicians: The UTCOM will issue Certificates of Participation to non-physicians for participating in this activity and designates it for CEUs using the national standard that 1 hour of educational instruction is awarded .1 CEU.
This activity was released on January 1, 2021 and will expire on December 31, 2023. SVMIC will not process any completions after December 31, 2023.
No commercial support was received for this activity. No speakers plan to discuss off-label use. No planners or speakers have relevant financial relationships to disclose.