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6099: Challenging Patients - Challenging Conversations
Course Description
Encounters with non-adherent, angry, upset, and sometimes threatening patients present significant challenges to physicians, staff, and other healthcare providers. These types of patients can be a potential safety risk to themselves and others and can also lead to claims of malpractice and ethical violations. This program will discuss many of the most common causes for these encounters and ways that providers can improve patient adherence and deal with disruptive behavior through better understanding and communication.
Learning Objectives
- Identify the most common causes of patient non-adherence and disruptive behavior
- Describe ways to express empathy
- Explain how effective communication can improve patient adherence and reduce disruptive behavior
Credit Awarded
- 10% Premium Credit for Physician Policyholders
- CME Credit for Physicians
- Certificate of Participation for Non-Physicians
CME Information
Accreditation: This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the University of Tennessee College of Medicine (UTCOM) and State Volunteer Mutual Insurance Company. The UTCOM is accredited by the ACCME to provide continuing medical education for physicians.
AMA Credit Designation: The UTCOM designates this live activity for a maximum of 2 AMA PRA Category 1 CreditsTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
AOA: This program is eligible for two (2) credit hours in Category 2 of the Continuing Medical Education Program of the American Osteopathic Association. Physicians will need to submit a letter of completion from the University of Tennessee directly to the AOA to receive CME credits, or AOA members may self-report the activity.
AAFP: The AAFP has reviewed Challenging Patients – Challenging Conversations, and deemed it acceptable for AAFP credit. Term of approval is from 01/01/2024 to 12/31/2024. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Continuing Education for Non-Physicians: Non-physicians can obtain continuing education credits for attending activities that award AMA PRA Category 1 Credit(s)™ to physicians. Check with your licensure/certification board for confirmation. A Certificate of Participation will be sent to all non-physicians.
CME Disclosures
No commercial support was received for this activity. No speakers plan to discuss off-label use. No planners or speakers have relevant financial relationships to disclose.