7219: Give 'Em the Pickle Video (Providers and Staff)

No Payment Required

NOT ELIGIBLE FOR PREMIUM CREDIT


This video presentation provides an entertaining and motivational message to help management and staff understand that the most important thing they can do in their office is to make sure that they "take care of the customer". The message is provided by Bob Farrell, founder of Farrell Ice Cream Parlors, as he outlines four key learning points that will illustrate how to do this effectively.

Target Audience

Practice managers and office staff: Clinical and non-clinical

Learning Objectives

  1. Understand four key elements of customer service
  2. Learn what it means to “give a pickle”
  3. Recognize how to handle situations where service failed to meet the customer’s expectations

Additional Customer Service information is available in the Online Self Study Course "Achieving Service Excellence" 

Course summary
Available credit: 
  • 1.00 Attendance
Course opens: 
12/01/2016
Course expires: 
12/30/2019

Available Credit

  • 1.00 Attendance

Accreditation Period

Course opens: 
12/01/2016
Course expires: 
12/30/2019
 
Status
Price
Title
$0.00Included
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$0.00Included
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$0.00Included
Please login to take this course or register for a login.
Please login to take this course or register for a login.

Please choose the format you wish above: Individual or Group. If you are taking this course on your own, you will choose the individual training option. If you are presenting this training to a group, please choose the group training option.

Required Hardware/software

  • Adobe Flash Player
  • Pop-ups must be allowed for this website